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Service Desk Specialist

Publish date
03/18/2019
Expiration date
05/31/2019
Job Title
Service Desk Specialist
Employer
Huawei Technologies Germany GmbH
Employer Description

Huawei is a leading global provider of information and communications technology (ICT) infrastructure and smart devices. With integrated solutions across four key domains – telecom networks, IT, smart devices, and cloud services – we are committed to bringing digital to every person, home and organization for a fully connected, intelligent world. At Huawei, innovation focuses on customer needs. We invest heavily in basic research, concentrating on technological breakthroughs that drive the world forward. We have more than 180,000 employees, and we operate in more than 170 countries and regions. Huawei's end-to-end portfolio of products, solutions and services are both competitive and secure. Through open collaboration with ecosystem partners, we create lasting value for our customers, working to empower people, enrich home life, and inspire innovation in organizations of all shapes and sizes.

Location
Katowice
Short Job Description
Region
śląskie
Job Requirements

1. Language: Good German & English,

2. Experience in Service Desk and/or Call Center business,

3. Shift work 24/7

Job Description

1. Handling of Business Customer Complaints (24/7 Hotline) . Documentation of customer complaints/requests in ticket system . Handle tickets created by network monitoring unit . Communication with business customers in German language

2. Pre-Check and 1st Level Troubleshooting . Monitoring and Analysis of CPE network alarms . Remote port and line measurements . Interface to 2nd level

3. E2E Incident tracking

4. Escalation management 5. Reporting

Job Benefits

1. Competitive benefit

2. Dynamic work environment with flat hierarchies

3. Extensive opportunity to experience advanced IT technology

Salary
Job Type
Parttime
Contract Type
Apply Information

1. Up to date CV in English

Experience